What Information We Collect
When you open an account, we collect the details you provide — your name, contact information, and the payment method you choose to deposit or withdraw with. If you use bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier to verify the transfer
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and match it to your account. We do not store your full mobile banking PIN or password. We also collect device and session data — the type of phone or browser you use, your IP address, and how you navigate the lobby — to keep your
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account secure and to detect unusual activity. Cookies help us remember your session so you do not have to log in from scratch every time you return on the same device. We retain your account data for as long as your account is active and for
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a period after closure as required by applicable rules. You can request a copy of the data we hold or ask us to correct inaccurate details by contacting our support team. Availability of our services depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.