Reference

Terms That Govern Your bu9 Account

These terms set out what you agree to when you open and use a bu9 account — covering deposits via bKash, Nagad and Rocket, how your account is managed, and what applies based on your local law and eligible region.

Account eligibility appliesLocal law governs accessbKash · Nagad · Rocket coveredMobile and browser use included
bu9 Terms That Govern Your bu9 Account
HOW WE OPERATE

How bu9 Handles Your Account Data

Your account data is held securely and used only to operate your account, process payments through bKash, Nagad or Rocket, and meet any legal obligations that apply in your region. We do not sell your personal information to third parties.

Payment Verification

We match your withdrawal wallet to your deposit source before releasing funds. This step protects your account from unauthorised payout requests and keeps your balance secure.

Account Security

Your account is protected by password and OTP verification on login. If you access bu9 from a new device or browser, we may prompt an additional confirmation step.

Data Retention

We retain account and transaction records for as long as required by applicable law in your region. You can request a summary of your account data by contacting support.

Requesting Changes

To update your registered wallet number or request account closure, contact support directly. Changes to payment details require identity confirmation before they take effect.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page in your account. Our support team can clarify specific clauses, account restrictions, or payment terms in plain language.
Email Support Send a written query to our support address for anything that needs a documented response — account disputes, term clarifications, or wallet verification questions.
Account Help Centre The help section inside your account covers common terms questions — from how withdrawal verification works to what happens if your bKash number changes.

Common Questions About These Terms

If something in the terms is unclear, these answers cover what most people ask about before or after opening an account.

Account eligibility depends on your local law and the regions bu9 currently supports. You are responsible for confirming that using the platform is lawful where you are located before registering.

Yes. All transactions through bKash, Nagad, and Rocket are covered by these terms alongside the individual terms of your wallet provider. Both sets of terms apply to each transaction.

We notify you through your registered account when material changes are made. Continuing to use your account after that notification means you accept the revised terms as they stand.

Contact our support team via live chat or email with your account details. We will provide a summary of the data we hold for your account within a reasonable timeframe.

Before releasing a withdrawal, we confirm the destination wallet — bKash, Nagad, or Rocket — matches the one used for your most recent deposit. This check is required for every withdrawal request.

Yes. Contact support to request account closure. Any pending balance will be processed through your verified wallet before the account is closed, subject to standard verification.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.